Jika Smart – Telkom FAQs
What is the Jika Smart bundle?
The Jika Smart bundle gives you R30 000 Funeral Cover PLUS mobile benefits you can enjoy today from just R169.99 per month! What’s more, your beneficiaries will get all your premiums back in cash in the event of a claim.
How do I qualify?
- You need to be between the ages of 18 and 65 years.
- You need to either be currently full-time employed or self-employed.
- Both full-time and self-employed customers must earn R4000 or more per month.
- You must have a valid South African bank account.
- You must be a South African citizen.
Is there an upfront admin fee?
There is a once off Delivery Fee of just R99.
How much will I pay if I want to include my wife and children on my policy?
Here’s a breakdown of the cost and benefits of adding members to the policy.
Telkom 1GB + R50 airtime
Telkom 2GB + R50 airtime
Telkom 5GB Day + 5GB Night Data
Telkom 10GB Day + 10GB Night Data
Can I cancel my funeral policy?
Yes, you may cancel the policy by providing 31 days’ written notice to the Insurer. Likewise, the Insurer retains the right to cancel the policy by providing 31 days’ written notice to you using your last known recorded contact details on its system.
What is the African Unity Lumpsum Payback?
Your membership includes a “Membership Payback Benefit” which activates on the death of the Main Member only. Your beneficiary or the executor of your estate will be paid an amount equivalent to the value of the total number of Jika Smart membership fee debits we have successfully collected from you.
This amount will be calculated from the first successful collection of your monthly Jika Smart membership fee up to the last Jika Smart membership fee successfully collected before your death. Interest is not applicable and will not be paid.
This benefit applies to the main member only. To be clear, if you pass away, regardless if the policy continues, no other person insured on the policy is applicable for the Membership Payback Benefit. The Jika Smart membership fee is as per the Jika Smart Membership letter.
What do I get with a Telkom SIM?
The great news is that with Telkom you can pick what’s important to you!
Would you like Data, Airtime or both? Jika Smart has them all.
Choose from a selection of options ranging from 1GB Data + R50 Airtime to 10GB Day Data + 10GB Night Data.
Whichever bundle you choose comes with R30 000 Funeral Cover included.
What is a SIM only deal?
A SIM card that is preloaded with airtime or data (any benefits) and topped up only once per month.
What is a Voice SIM only deal?
A voice-only SIM is a SIM card that comes with an airtime allowance per month, but no data. They are used primarily in devices that can make and receive calls. The airtime can however be used to go online or use apps that require data.
When will my SIM card be activated?
Your Telkom SIM Card will be activated and loaded with the respective allocation within 24 hours of successful delivery of your SIM card and topped up on the 1st of every month following the collection of your monthly membership fee.
When you have exhausted your monthly allocation you can top up via your banking app, online portal or give our customer care team a call on 087 310 9571.
Can I top up my Telkom SIM Card?
Yes! You can top up via your banking app, online portal or give our customer care team a call on 087 310 9571.
What should I do if I damage or lose my SIM card?
If you have lost or damaged your new SIM card, kindly follow these easy steps:
- Please go into your nearest Telkom store with a copy of your ID and Proof of Address.
- Request a pre-paid SIM card and RICA will be done for you in store.
- Thereafter, please send a photo of the SIM card including the ICCID number displayed on the card to customercare@jikaconnect.co.za to verify that it is correct.