T’s And C’s
The mobile data service is a monthly billed-in-advance service that shall continue on a month-to-month basis until cancelled. Mobile data is subject to terms and conditions for the purposes of payment, termination and monitoring of usage, except where specified.
Mobile data is subject to the Regulation of Interception and Provision of Communication-related Information Act (RICA), where applicable. When mobile data is purchased, it is deemed that you have read, understood and accepted all terms and conditions pertaining to such purchase.
If you have any queries, please contact Jika Mobile on 0873109571 before purchasing any product or service through our website. The Customer Care Centre is available Monday to Thursday, 08h00 to 17h00, and on Friday, 08h00 to 16h00 (excluding public holidays).
Coverage and Signal Availability
Service delivery of mobile data is dependent on signal availability and demand for data services in any particular area. Jika Mobile does not warrant or guarantee service for any specific areas; however, every effort is made to give clients an indication of possible service (via the coverage map on the website). Jika Mobile accepts no liability should the aforementioned map differ to actual data service experienced.
Activation of your LTE SIM Card
SIM cards provided by Jika Mobile are LTE-enabled.
For deals with a bundled router, the SIM card will be activated within 24-48 hours after successful collection of the device and admin fees.
SIM – Only deals:
For SIM-only deals, the SIM card will be activated within 24-48 hours after delivery.
An LTE capable device is required to obtain LTE speeds within the specified coverage areas.
Purchasing of Data and Devices
Jika Mobile reserves the right to limit the quantity of products or services purchased. Data and devices may only be purchased via Jika Mobile, which collects the relevant purchase amounts from you via NAEDO or credit card. Your order will be dispatched for delivery once payment has cleared.
You will receive a prorated amount on data upon activation of your SIM card at no additional cost. The data allocated on the SIM will be calculated from the date of activation to the last day of the month in which it was delivered.
Once your application for a deal with a bundled router has been processed, an amount of R1248, which includes a once-off non-refundable device fee of R999 plus an admin fee of R249, will be deducted from your bank account within 48 hours. This deduction will reflect as JIKAMOBILE on your bank statement. Once the device fee has been collected successfully, your device will be delivered.
The initial debit for your data package will be processed and deducted from your bank account on the debit date chosen by you. This deduction will also reflect as JIKAMOBILE on your bank statement.
SIM Only deals:
Once your application for a SIM-only deal has been processed, a once-off non-refundable admin fee of R249 will be deducted from your bank account within 48 hours. This deduction will reflect as JIKAMOBILE on your bank statement. Once these fees have been collected successfully, your SIM card will be delivered. Note that your first subscription fee will be debited on the date chosen by you.
NAEDO and credit card payments are cleared within 24 hours. Your order will be dispatched for delivery on the first working day after your payment clears.
Rollover of Data
Bundled data is allocated on the 1st of every month and does not carry over to the next month.
Data purchased as a Top Up is valid for a 30-day period. This means it will rollover to the next month and remain valid until 30 days (from date of purchase) has expired.
Unused data will be forfeited in the event on non-payment of monthly subscriptions.
Technical support is provided for setting up the APN on the bundled device. Jika Mobile does not offer support for setting-up the device or applications, such as email.
Mobile data clients can purchase Top Up data bundles should they exhaust their allocated amount at any time during the month. This can be done via the Client Portal on the Jika Mobile website using a valid credit card.
Cancellation of Data
If a data product is cancelled, the SIM card linked to the product, including any unused data, will remain valid until the end of the calendar month. The SIM card cannot be reactivated once it is cancelled.
Cooling Off Period
You may cancel a deal only within 7 days from date of activation of the data package. You must ensure that the parcel is returned to us within 7 days from the date the cancellation is logged. Please note that you will be liable for the cost of the device if it is not in its original, sealed condition – you cannot open the packaging if you want to cancel. If you open the parcel and use the device, you will be charged a reasonable fee for services used during the cooling off period. This will include any data use and subscription fees.
Failure to Pay
Should we not receive full payment for your chosen plan, the data and the SIM card will be cancelled. The SIM card cannot be reactivated once it has been cancelled.
Returned Debit Orders
In the event of a returned debit, Jika Mobile reserves the right to resubmit the debit order for the full outstanding amount at any time thereafter.
Mobile Devices, Warranty and Exchange/Return Policy
Certain mobile devices can only be purchased together with a mobile data plan and are not sold separately. According to the Jika Mobile Return Policy, devices must be returned within 7 business days from date of activation. Devices must be returned in the same cosmetic condition as it was delivered, including all packaging, parts and accessories, to be eligible for a refund or exchange. Jika Mobile will arrange collection of the device for exchange or return (or cover related costs) within 7 working days from date of activation.
All mobile devices are covered by product-specific manufacturer warranties for the repair or replacement of faulty units. The warranty is limited to items covered by the manufacturer only. The warranty does not cover any damage deemed to have been caused by misuse or mistreatment of the product (including any damage caused by clients and/or couriers when returning the product). Using incorrectly sized SIM cards, and any resulting physical damage, is also deemed to be improper use or abuse of the product. This effectively voids the manufacturer’s warranty; therefore, such devices will not be exchanged or returned. This further extends to the use of unapproved accessories or modifications, which also void the warranty on the product. In such circumstances, neither Jika Mobile nor the supplier will be liable to repair or replace the device and no further correspondence will be entered into once the device warranty is deemed to be voided.
Failure to adhere to this policy can result in deductions from the claimed refund or rejection of claims for refund or exchange.
Identity Verification Requirements (RICA)
By undergoing RICA verification, clients acknowledge and accept the related terms and conditions, as well as their responsibilities in terms of the RICA Act.
All data products are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008). Clients are required to produce a legible copy of their valid Identity Document or Passport, along with the original document, as well as proof of residential address not older than 3 (three) months. The verification document (ID or Passport) must contain photo identification and be barcoded. Failure to produce the required documents will result in the product not being activated, regardless of any amounts billed.
The data product will not be delivered if the required documentation is not produced and successfully verified. RICA verification must be done in person for each new purchase of a data product, regardless of whether the person has previously completed RICA verification. The drivers of the courier service used by Jika Mobile are RICA agents and will conduct RICA verification upon delivery of the order. The person who will use the SIM card is the person who will be vetted and must be available to accept delivery. Under no circumstances will someone else be able to accept delivery on behalf of the user. Should the order be for business purposes, an authorised representative for the business must be available to accept delivery and be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with Jika Mobile for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.
The following documentation, together with legible copies thereof, will be required for RICA verification (the copies will be retained by the person delivering your RICA product):
For a Natural Person:
- Proof of Identification
- Proof of Physical Address (Home Address)
The following documents are accepted for verification purposes:
- Identity Verification (Natural Persons and Company Representative):
- Green bar-coded South African ID book
- Valid temporary ID issued by Home Affairs
- Valid South African passport
- New bar-coded ID cards
Proof of Physical Address (Natural Persons, Businesses and Company Representatives):
- Lease Agreement (not older than 12 months)
- Municipal Account (not older than 3 months)
- TV License (not older than 12 months)
- Telephone Account (not older than 3 months)
- Bank Statement (not older than 3 months)
- Retail account that is delivered to the stipulated address on a regular basis (not older than 3 months)
Cell C Fixed LTE
Cell C Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the quality of the connection. Many factors determine the speed and quality of service, including but not limited to, distance, weather, placement of the router and interference around and within the property.
The service is a monthly billed-in-advance service that will continue on a month-to-month basis until cancelled. Cancellation requests must be submitted the month before the service is to be cancelled. Clients can upgrade or downgrade their plan at any time during the month (before the 25th for debit order clients); however, the new plan will only be effective from the 1st of the following month. In the case of an upgrade or downgrade, unused monthly data will be forfeited at the end of the month.
Clients can purchase additional data should their monthly allocation be depleted. This is a once-off purchase requiring immediate payment. Top Up data is valid for 30 days from date of purchase and will expire thereafter. Please note that Top Up data is depleted first, followed by your monthly allocated data.
Cell C LTE is a mobile wireless service that can be used anywhere within Cell C LTE coverage areas. Jika Mobile will not provide support services regarding usage outside of a Cell C LTE coverage area. Clients who purchase a Cell C LTE service do so at their own risk if the address at which they intend to use the service does not fall within the respective coverage map. Service is not guaranteed in areas not displayed on the Cell C LTE coverage map.
Recommended LTE devices carry a 12-month warranty if ordered through Jika Mobile. Warranty claims for recommended LTE devices are handled by Jika Mobile, which deals directly with suppliers on behalf of clients.
In accordance with the Consumer Protection Act, Jika Mobile has a 7-business-day return policy. Units must be returned in the same cosmetic condition as it was delivered, including all packaging, parts and accessories, to be eligible for a refund or exchange. If the router is returned within 7 business days from date of activation, the purchase price will be refunded or the router replaced with a new one. The cost of returning the device shall be incurred by the client and will be charged to the client’s account.
Jika Mobile will collect the fees for this service on behalf of clients via NAEDO or credit card. Please note that any other services already on the client’s profile will automatically update to the chosen payment method (debit order/credit card).
The SIM card and device will be delivered within 10 business days from the date of order, provided payment has cleared. Allow up to 24-48 hours from the time the SIM card is inserted into the LTE device for the data to be allocated. Please note that the SIM card must be inserted into a compatible device within 48 hours of taking delivery, as failure to do so will result in the SIM card being deactivated.
IMPORTANT: Please note that our courier partner, Digital Planet, will make a maximum of 3 attempts to deliver your order, after which your order will be cancelled. You will be notified via SMS prior to each delivery attempt, so please ensure you are available to accept delivery of the Jika package.
The purchase of the Cell C LTE service is subject to RICA; therefore, you will need to present Digital Planet with the following documents:
Copy of your ID book
Original ID book
Proof of residence (not older than 3 months)
These RICA requirements are explained in detail in the sections above. Delivery of the SIM card and router is facilitated by Digital Planet on behalf of Jika Mobile. These documents will be sent to Digital Planet; therefore, please be advised that your personal details will be received by the courier, Digital Planet and Jika Mobile. Your personal details will only be used for the purpose of RICA, unless Jika Mobile is obligated to provide such details to relevant authorities under South African law.