Privacy Policy

1.1 Introduction

1.1.1 We recognise the importance of protecting your privacy in respect of your personal information. This Privacy Policy applies to all personal information which is processed, collected, stored, transferred or collated (“Processed” and “Process”) by Jika from persons and other organisations with whom they engage. When registering on our website, you agree to the terms and conditions of this Privacy Policy. Furthermore, if you use our services, goods, products and service channels, you agree that we may process your personal information as set out and explained under this Privacy Policy.

1.1.2 In adopting this Privacy Policy, Jika wishes to balance its legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take appropriate and reasonable technical and organisational steps to prevent unauthorised access to, or disclosure of your personal information.

1.2 What personal information do we collect and process?

1.2.1 The types of personal information that we collect and may process includes information necessary for our legitimate business and administrative purposes. This may include your name, surname, identity number, passport number, birth date, gender, age, physical address, postal address, email address, cell phone number, your employment and your academic qualifications and company information in the case of a corporate organisation or juristic person (“Personal Information”).

1.2.2 We will limit the types of Personal Information that we process to only that to which you consent and which is necessary for our legitimate business interests and for the purposes of facilitating the business relationship between yourself and Jika. We will only process your personal information for lawful purposes relating to our business if one or more of the following applies:

a. if you have consented thereto;
b. if a person legally authorised by you, the law or a court, has consented thereto;
c. if it is necessary to conclude or perform under a contract we have with you;
d. the law requires or permits it;
e. if it is required to protect or pursue yours, ours or a third party’s legitimate interest; and/or
f. if you are a child, a competent person (like a parent or guardian) has consented thereto.

1.2.3 We will collect Personal Information from you when you register or apply for a deal on our website or when we otherwise interact with you on various other platforms.
1.2.4 We use Google AdWords Conversion Tracking and Facebook Pixels to collect visitor data and analyse traffic on our Website. This information helps us understand customer interests and improve our Website.

1.3 Your agreement in relation to your personal information

1.3.1 By submitting your Personal Information to us: you agree to the terms and conditions set out in this Privacy Policy; and you agree that we may Process your Personal Information for, amongst other things, (i) the purposes of registering and maintaining you as a customer of Jika, (ii) providing you with access to our services; and (ii) for any of the purposes listed at paragraphs 1.4 and paragraph 1.5 below.

1.3.2 We reserve the right to vary the terms of this Privacy Policy. It is your responsibility to familiarise yourself with the most recent version of this Privacy Policy from time to time.

1.4 When will we process your Personal Information?

1.4.1 Personal information may be processed by us in several ways when: you apply for a deal or register as a customer of Jika; you make use of our services and access our Website; and you register to receive any notifications from us.

1.4.2 You acknowledge that all Personal Information processed by us may be stored by us and used for any of the purposes listed in paragraph 1.5 below. We will store your Personal Information only for a reasonable time to enable us to use it for the purposes described in this Privacy Policy.

1.5 How do we use your Personal Information?

1.5.1 To the extent allowed by law, we may use your Personal Information: to provide services to you; to retain and make available to you any information as part of the services; to verify your details; to facilitate any payments by you regarding your business with Jika; to provide you with any publications and newsletters; for security, administrative and legal purposes (including enforcing any rights we may have against you in law); and for helping us in any future dealings with you; to perform credit checks in relation to a deal for which you have applied.

1.5.2 Jika may share your Personal Information with carefully selected third parties with whom we have entered into contractual arrangements for the purposes of performing any of the services that we provide to customers.

1.5.3 In certain instances, Jika may transfer Personal Information to third parties in a country outside of South Africa when such transfer of your Personal Information is required for lawful purposes relating to our business and you have provided such consent and/or to facilitate any transfers of funds, provided that if the country outside of South Africa does not have substantially similar laws which provide for the protection of personal information as South Africa, we will take the necessary steps to ensure that your Personal Information is adequately protected in that country.

1.5.4 Jika may be required to disclose your Personal Information without your consent when such disclosure is required by law or any order, notice or request of a regulatory authority.

1.5.5 A “cookie” is a small piece of data sent from our websites or applications to your computer or device hard drive or Internet browser where it is saved. The “cookie” contains information to personalise your experience on our websites or applications and may improve your experience on our websites or applications. The “cookie” will also identify your device, such as your computer or smartphone. By using our websites or applications you agree that “cookies” may be forwarded from the relevant website or application to your computer or device. The “cookie” will enable us to know that you have visited the website or application before and will identify you. We may also use the “cookie” to prevent fraud.

1.5.6 If you are a juristic person (like a company or close corporation) we may collect and use personal information relating to the juristic person’s directors, officers, employees, management and other persons related to the juristic person. These are related persons. If you provide the personal information of a related person to us you warrant that the related person is aware that you are sharing their personal information with us and that the related person has consented thereto. We will process the personal information of related persons as stated in this Privacy Policy, thus references to “you” or “your” in this Privacy policy will include related persons with the necessary amendments.

2. How can you find out what Personal Information Jika stores and how can you amend or update your Personal Information?

2.1 To find out what Personal Information we have processed that relates to you, to cancel it and/or to correct or update your Personal Information, please make such request, in writing, to Jika.

2.2 You may request Jika, at any time, to correct any of your Personal Information should it come to your attention that Jika’s records are incorrect.

2.3 We will keep your personal information for as long as: the law requires us to keep it, a contract between you and us requires us to keep it, you have consented to us keeping it and/or we require it for our lawful business purposes. For the avoidance of doubt we may keep your personal information even if you no longer have a relationship with us, if the law permits.

3. Changes to this Privacy Policy

3.1 From time to time, we may revise this Privacy Policy to reflect changes in the law or changes in our practices regarding the Processing of Personal Information. If we decide to change this Privacy Policy, the changes will be posted on our Website so that you are always informed of the latest version.

3.2 We will not use or disclose Personal Information provided to us pursuant to this Privacy Policy in ways other than the ones described in this Privacy Policy, without informing you and providing you with the opportunity to consent to such modified conditions concerning the use and disclosure of your Personal Information.

3.3 The version of this Privacy Policy displayed on our websites will apply to all your interactions with us.

4. Governing Law

4.1 The contents of this Privacy Policy and the Terms shall be governed by South African law.

If any provision of this Privacy Policy is judged to be illegal, void or unenforceable due to applicable law or by order of a court of competent jurisdiction it shall be deemed deleted and the continuation of full force and effect of the remainder of the provisions will not be prejudiced unless a court of competent jurisdiction determines otherwise.




This policy applies to all visitors to our website and customers who have subscribed to the services we offer (“you” and “your”).


We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (“personal information”). Personal information:
2.1. includes

  • Certain information collected on registration (see below); and
  • optional information that you voluntarily provide to us (see below).

2.2 excludes 

  • information that has been made anonymous so that it does not identify a specific person;
  • permanently de-identified information that does not relate or cannot be traced back to you specifically;
  • non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy.
    You must accept all the terms of this policy when you register for any of our services, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.
    We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.
    5.1 On registration and once you redeem your voucher on our website, you will no longer be anonymous to us as you will provide us with personal information. This personal information will include:
    • Name
    • Surname
    • Identity Number
    • The name of retailer you purchase the device from

5.2 Optional details. You may also provide additional information on a voluntary basis (“optional information”). This includes content or product that you decide to use of our website;
5.3 Cookies. When you access our website, we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain usage information. We use session cookies (which disappear after you close your browser) and
persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on subsequent visits to our website. We use information gathered by cookies to improve the website.
5.4 Web beacons. Our website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.

    We will obtain your consent to collect personal information:
    • In accordance with applicable law; and
    • At the time you provide us with any registration information and optional information.
  1. USE
    Messages and updates. We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.


  1. Disclosure

8.1 We may share your personal information with an affiliate, in which case we will seek to require the affiliates to honour this privacy policy.
8.2 Our service providers under contract who help with parts of our business operations (fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit;
8.3 Regulators. If you contact us regarding your experience with using any of our products, we may disclose your personal information as required of by law or governmental audit.
8.4 Law enforcement. We may disclose personal information if required:

  • by a subpoena or court order;
  • to comply with any law;
  • to protect the safety of any individual or the general public;
  • to prevent violation of our terms of service.

8.5 We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.
8.6 Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
8.7 Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
8.8 Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs.


We protect your personal information using computer safeguards such as firewalls and data encryption to protect personal information, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities.

  1. Accurate and up to date

10.1 We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes mentioned in clause 5.7. From time to time we will request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online or by emailing us or phoning us.
10.2 Please note that in order to better protect you and safeguard your personal information, we do take steps to verify your identity before granting you access to your account or making any corrections to your personal information.


We will only retain your personal information for as long as it is necessary to fulfil the purposes mentioned in clause 5.7, unless:

  • retention of the record is required or authorised by law; or
  • you have consented to the retention of the record.

During the period of retention, we will continue to abide our non-disclosure obligations and will not share or sell your personal information.


    You may choose to correct or update the personal information you have submitted to us, by clicking the menu in any of the pages on our website.
  1. LIMITATIONWe are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of any third-party websites.
  2. ENQUIRIESIf you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us on 011 236 7830.